Cosmos is dedicated to ensuring your trip is worry and hassle free, even when booking. Should you be uncertain what your commitments will be leading up to your departure, Cosmos offers a SafetyNet Protection policy*, for $75 per person.
The SafetyNet Transfer Protection* enables Cosmos passengers to amend their tour up to 24 hours prior to the tour departure date to another tour departing in the same calendar year, (once only) without any applicable cancellation charges or penalties.
The SafetyNet Cancellation Protection* enables Cosmos passengers to cancel their tour in full - up to 30 days prior to the tour departure date, without any applicable cancellation charges or penalties.
*Conditions of the SafetyNet Protection policy
The $75 SafetyNet Protection must be paid at the time of the tour deposit and is payable per person per booking (not per tour) and is non-refundable.
The SafetyNet Transfer Protection and SafetyNet Cancellation Protection applies to the tour, associated pre/post accommodation and transfers booked directly with Cosmos. The SafetyNet Protection does not apply to any airfares booked and ticketed via Cosmos, or any products purchased via another wholesale or retail supplier.
Passengers can only use "one" of the two SafetyNet Protection Policies; choose either the SafetyNet Transfer Protection, or the SafetyNet Cancellation Protection, not both. For example: if a passenger uses the SafetyNet Transfer Protection to amend their tour (say 48 hours prior to the original tours departure date) to a later Cosmos tour departing in the same calendar year, they then cannot use the SafetyNet Cancellation Protection to cancel their Cosmos tour in full without incurring the applicable cancellation charges or penalties - as per the Cosmos brands brochure terms and conditions.
If the SafetyNet Transfer Protection is applied, and the booking is subsequently cancelled by the passenger the original booking and transfer date will be reviewed, the transfer date of the original booking will then be taken as the tour cancellation date. Cancellation penalties that apply to the original booking will be compared with the cancellation penalties to that of the tour transferred booking, the higher penalties will be applied.
Please Note: The SafetyNet Protection must be purchased for each individual passenger and the purchase covers an individual passenger's Cosmos tour booked at the same time the SafetyNet Protection is purchased.